Resources
Warranty and process
Written down, agreed on, then verified against what was written.
The short answer
Every project runs in the same order: quote it remotely, write down the scope, agree on it, do the work, then verify it against what was written.
Our warranty covers workmanship, which is the part we control. Its exact term and coverage are confirmed in writing with your quote, before anything is scheduled.
How a project runs
Six steps.Nothing skipped.
The order is the point. Adding material over an unsealed, blocked or damaged attic hides the problem instead of correcting it, and you pay for it twice.
- 01
The first conversation
You describe what the house is doing: the cold room, the ice at the roof edge, the bill that keeps climbing. We ask for the address and roughly how big the attic is. That is everything the quote needs — no attic access, no visit to book.
- 02
The remote quote
From that address and attic size we work out insulation depth and coverage, the likely condition of the existing material, air leakage paths through the ceiling, soffit intake and roof exhaust. A range comes back on that basis, and anything it genuinely cannot settle is named rather than guessed at.
- 03
The written scope
What we found, what we recommend, and in what order. Anything we deliberately leave alone is named, and so is anything we cannot establish without opening something up. An unknown is written down as an unknown.
- 04
Preparation and protection
The access path and the work area are protected before equipment comes in, and contained first where removal or remediation is part of the scope. Old material is extracted with professional equipment rather than carried through the house.
- 05
The work, in the order it was written
Air sealing before added depth. Ventilation kept clear before the insulation goes in. Conditions are photographed as found, before anything is touched. If the attic reveals something the quote could not, the work stops and you decide before it continues.
- 06
Verification and handover
Depth is confirmed at several points across the attic rather than at the hatch, and the ventilation path is checked clear. The access route is left clean, and you receive photos of the finished work.
The workmanship warranty
What it stands behind.And what it does not.
Covered
- The installation itself: coverage, depth and placement delivered as written in your scope.
- Air sealing and ventilation work performed as specified, including baffles and intake left clear.
- Workmanship on removal, remediation and decontamination carried out under our scope.
- A return visit when installed work is found not to match the documented scope.
Not covered
- Conditions we documented before the work started that you chose to defer or decline.
- Work performed by others, before ours or after it.
- Damage caused by an active roof leak, a plumbing failure or a mechanical problem outside our scope.
- Water, animals or debris entering the attic after completion through a point that was never part of the work.
- Changes made to the building, its ventilation or its mechanical systems after the project.
- Insulation compressed, moved or disturbed after handover by storage, foot traffic or other trades.
A warranty is only as clear as its exclusions. Naming them here means the conversation after the work is about the documented scope, not about what each of us remembers being said in the driveway.
If something is not right
What triggers a return visit
Call and describe what you are seeing. We pull your file: the photos taken before the work, the written scope, and the photos taken at handover. Then we compare the attic to the document, not to an impression.
If the installed work does not match what was written, we come back and correct it. If the cause is somewhere else in the house, we say so and name what it actually is, even when the fix is not ours to sell.
What we put in writing
You will not find a warranty length in a headline on this page. The term, the exact coverage and our insurance documentation belong in the paperwork that comes with your quote, with a date on it and your project named in it. They are confirmed in writing before any work is scheduled, and provided on request.
If a web page ever tells you more than your own quote does, trust the quote.
Warranty and process
Tap a question, get a straight answer.
Everything below is about how the work runs and what stands behind it. Anything specific to your attic, we sort out on the call.
Eco-Therma
Usually replies the same day
When do I find out the warranty terms?
Before you commit. The term, the coverage and the conditions are written into the document that comes with your quote, and nothing is scheduled until you have read them. We do not publish those terms on this page, because the version that matters is the one with a date and your project on it.
Does the warranty cover the materials too?
The Eco-Therma warranty is on workmanship. Insulation products carry their own manufacturer terms, and we can point you to them for whatever is going into your attic.
What happens if the attic turns out to be worse than the quote assumed?
The work stops and you decide. An attic can hide a condition until the material is disturbed, so the honest answer is that it happens. What should never happen is finding out afterward, on an invoice.
Do I get documentation of the attic before and after?
Yes. Conditions are photographed on the day of the work, before anything is touched, and again when it is finished. That record is what a warranty conversation is based on later, instead of two memories of the same attic.
Keep reading: removal vs top-up explains when the existing layer has to come out, and the R-value and materials guide covers what goes back in. Everything else is in the resources hub.
A practical next step
Start with what your attic is doing.
Send the address and roughly how big the attic is. We come back with a range, what the scope would cover, and what is written down before anyone starts.