1. Introduction

Eco-Therma Inc. ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit your information through our forms, including Meta (Facebook/Instagram) lead forms.

By using our services or submitting your information, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect the following types of information:

• Full name

• Email address

• Phone number

• Property address

• Project details (home size, insulation needs, etc.)

• Any other information you voluntarily provide

We may also collect data automatically such as:

• IP address

• Browser type

• Website activity (via cookies, Meta Pixel, and analytics tools)
   

3. How We Use Your Information

We use your information to:

• Provide quotes and services

• Contact you regarding your request

• Schedule inspections or installations

• Improve our services and customer experience

• Send follow-ups, updates, and promotional offers

• Retarget and advertise to you on platforms like Facebook, Instagram, and Google

• Analyze lead quality and optimize our marketing campaigns
   

We may use your information for internal business purposes, including marketing, advertising, remarketing, analytics, and service improvement. 

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Marketing & Communication Consent

By submitting your information through our website or advertising platforms (including Facebook and Instagram), you expressly consent to be contacted, including via automated systems, by Eco-Therma Inc. via phone, SMS, email, or other communication methods.

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Your information may be used for follow-ups, service updates, promotional offers, remarketing campaigns, and business optimization purposes.

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You can opt out of communications at any time.

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4. Sharing Your Information

We may share your information with:

• Internal team members and sales representatives

• Trusted subcontractors or partners (when required to complete a project)

• Marketing and advertising platforms (e.g., Meta, Google)

• CRM systems and automation tools

We do not sell your personal information to third parties.

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5. Consent

By submitting your information through our website or advertisements, you consent to:

• Being contacted by phone, SMS, email, or other communication methods

• Receiving follow-ups and promotional messages

You may opt out at any time.

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6. Data Security

We implement reasonable safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

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7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

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8. Cookies & Tracking

We use cookies and tracking technologies (including Meta Pixel and Google Analytics) to:

• Improve website performance

• Track user behavior

• Deliver targeted advertisements
   

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

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10. Your Rights

You may request to:

• Access your personal information

• Correct or update your data

• Request deletion of your data

To do so, contact us using the information below.

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11. Contact Information

Eco-Therma Inc.
Website: www.eco-therma.com
Email: info@eco-therma.com
Phone: 1-866-993-2080

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12. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page.